Digital purchases are generally final
Because access to digital files is delivered immediately, purchases are generally final once files have been accessed or downloaded. Please review the product description and compatibility details before purchasing.
Duplicate charges
If you believe the same purchase was charged more than once, contact us through the contact page within 7 days. A verified duplicate charge will be corrected.
A technical problem preventing access
Contact us through the contact page within 7 days if a confirmed technical problem prevents you from accessing the files. We will first try to restore delivery or provide working access. If the confirmed problem cannot be resolved, we will provide an appropriate refund for the affected purchase.
What to include
Share the name and email address used at checkout, the product purchased, and a clear description of the duplicate charge or access problem. Screenshots may help if they do not expose sensitive information. Never send full payment card details through the contact form.
Rights that still apply
This policy does not limit any consumer or other legal rights that cannot legally be limited.